Customer Experience News
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Rising Prices, Low Satisfaction Drive 49% of Customers to Shop For New Auto Insurance
May 3 2024 // Increased premiums combined with lackluster customer satisfaction scores are driving record numbers of auto insurance customers into the market for a new policy, according to the J.D. Power 2024 U.S. Insurance Shopping...
Revolutionizing Customer Experience: How Insurance Agencies Leverage Technology for Streamlined Services
Apr 5 2024 // This post is part of a series sponsored by Dyad. In an era where technology is rapidly transforming every aspect of our lives, industries across the board are embracing digital innovations to enhance customer experience....
Homeowners Insurance Customers Are Not Happy
Apr 1 2024 // Did your homeowners insurance premium go up this year? Mine did. Of course I live just outside of Austin, Texas, where wildfire risk has risen significantly as the state battles ongoing severe drought. Even with a nearly...
Homeowners Insurance Customer Satisfaction at 7-Year Low
Mar 20 2024 // With 28 catastrophic weather events in 2023 causing nearly $93 billion in damage, customer service satisfaction plunged to a seven year low, according to the latest J.D. Power 2024 U.S. Property Claims Satisfaction Study...
Reuters Events launches Customer Service & Experience West 2024 to Navigate The frontier of Human Experience.
Jan 29 2024 // SAN DIEGO, CA., January 29, 2024 – December saw the launch of Customer Service & Experience West focused on taking a collective leap forward in strategy, technology, and customer-centricity, Reuters Events today...
UBI-Use Rises as Customer Satisfaction Declines
Jul 3 2023 // Auto insurance rates are rising and that is leading consumers to look at usage-based insurance (UBI) options to help defray some costs. About one third of auto insurance customers in the U.S. reported a rate increase in...
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