Latest Chris Burand Headlines
All the headlines from our Chris Burand Topic Page, ordered by recency.
Burand’s Agency E&O Blog: Tip #11
Sep 26 2012 // Unexpected Staffing Issues do cause E&O claims. Staffing is not usually the title of a PowerPoint slide in an E&O class but staffing is at the heart of many E&O claims. The simplest way in which staffing causes...
Common Mistakes When Divorcing Spouses, Family and Business Partners
Sep 24 2012 // I have had considerable experience working with agency owners who were divorcing someone: a spouse, family member, business partner or sometimes a combination of all at the same time. These are always tough times for...
Burand’s Agency E&O Blog: Tip #10
Sep 19 2012 // Staff Licensing. Staff licensing may seem like such an obvious topic that it does not deserve even to be discussed in a blog. However, many facets exist to staff licensing that can and do create E&O exposures, and even...
Burand’s Agency E&O Blog: Tip #9
Sep 12 2012 // Certificates of Insurance, Part 2.Last week’s blog covered the reason certificates cause so many E&O mistakes due to processing errors. This week’s blog covers the second reason certificates of insurance...
Burand’s Agency E&O Blog: Tip #8
Sep 5 2012 // Certificates of Insurance. Certificates are probably the most frustrating aspect of processing commercial insurance today. A blog is not the place to detail the entire universe of certificate E&O exposures and...
Plaintiff Attorneys: The Hard-Market Saviors
Aug 20 2012 // Editor’s Note: This article originally appeared in Insurance Journal’s Satire Issue, August 20, 2012. The content in this issue is not real and is not to be taken seriously. It’s supposed to be humorous....
5 Ways How Not Using Coverage Checklists Benefits an Agency
Jul 31 2012 // I’ve written extensively about how the use of coverage checklists benefits an agency. The benefits include significantly reduced errors and omission (E&O) exposures, enhanced reputations, better sales, and last...
5 Benefits of an Agency NOT Using Coverage Checklists
Jul 23 2012 // I’ve written extensively about how the use of coverage checklists benefits an agency. The benefits include significantly reduced errors and omission (E&O) exposures, enhanced reputations, better sales, and last...
Burand’s Agency E&O Blog: Tip# 7
Jul 19 2012 // Voice mail disclaimers. Most agencies today have standard voice mail disclaimers that state something to the effect of, “No coverage can be bound or obtained by leaving a voice mail.” I support this...
Burand’s Agency E&O Blog: Tip #6
Jul 11 2012 // Offer all clients higher liability limits. One of the most common E&O claim examples virtually ever producer and CSR knows is this: What happens if an insured has a large liability claim and they don’t have high...
The Future of Producer Compensation
Jul 5 2012 // It is a fact that many people with the title “producer” don’t produce. They service and they accept what comes to them, but they do not produce. It is also a fact that companies are going to find a way to...
The Future of Producer Compensation
Jun 18 2012 // It is a fact that many people with the title “producer” don’t produce. They service and they accept what comes to them, but they do not produce. It is also a fact that companies are going to find a way to...
Burand’s Agency E&O Blog: Tip #3
Jun 13 2012 // Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand. Tip #3 Do you follow-up in writing when your insurance proposal is rejected? The failure to take this step can result...
Burand’s Agency E&O Blog: Tip #2
Jun 6 2012 // Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand. Tip #2 Always use a coverage analysis checklist on new and renewal business! When was the last time you went to the...
Burand’s Agency E&O Blog: Tip #1
May 30 2012 // Insurance agency errors and omissions (E&O) situations and solutions from consultant Chris Burand. Tip #1 When was the last time you checked to make certain your producers and agency staff were using current and...
How Are Insurance Agencies’ Customers Doing?
May 21 2012 // Construction is the No. 1 target market of independent insurance agencies. Before the recession, construction often constituted 20 percent to 40 percent of medium to large agencies’ books of business. Independent...
This Is Not Your Father’s Industry
Apr 16 2012 // This industry is changing fast. Quite a number of agency owners and carrier executives will realize this fact too late. This reality is not necessarily a sad fact because great success stories will arise from these...
25 Years in Agency Management
Mar 19 2012 // Today’s Market Demands Greater Efficiencies, Operational Management and Discipline I have been working with agency owners in one capacity or another for 25 years. During this quarter-century, some aspects of agency...
Do Agency Management Benchmarks Work?
Mar 12 2012 // I have been analyzing agencies for a long time and I believe it is extremely safe to say that no two agencies are the same. At least I have never found two agencies to be the same. This is the problem with so many popular...
Analyzing Agency Management Benchmarks
Feb 20 2012 // I have been analyzing agencies for a long time, and I believe it is extremely safe to say that no two agencies are the same. At least I have never found two agencies to be the same. This is the problem with so many popular...
