Articles by David Pieffer

David Pieffer is vice president, Head of Property & Casualty Insurance. A 35-year industry veteran, he focuses all aspects of the P&C insurance industry in the U.S. and globally.

Why First Notice of Loss Is Key to Customer Satisfaction: Viewpoint

What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policy holder who has recently lived through a homeowners’ insurance claim process and the results might not be as lopsided as one would assume. …

Linking P/C Auto Insurance Customer Experience to Improved Financial Value

Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth); 2) improving acquisition or retention; 3) increased persistency; and 4) increasing effectiveness and efficiencies (less cost). These plans always had …

How Agent and Carrier Relationships Are Changing in a Customer-Centric World

Auto insurance shoppers are placing a greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and different ways to connect with their …

The Changing Nature of the Agent-Carrier Relationship in a Customer-Centric World

Auto insurance shoppers are placing greater importance on having more services provided to them today versus five years ago, underscoring the fact that shoppers are increasingly demanding more product options and more and different ways to connect with their insurer, …

Buyers Aren’t Happy With Their Cyber Insurance: J.D. Power

On any given day, it is hard not to read an article or report on some type of cyber topic. Cyber insurance is one of the key concerns within the insurance industry today and possibly one of the most misunderstood. …