Articles by Dennis Winkler

Dennis Winkler is a director in ISG’s insurance practice with more than 25 years of experience helping enterprises develop their sourcing strategy. He has worked with most large insurance companies and has advised on many of the largest insurance BPO, ITO and TPA deals in the U.S. He is an author and frequent industry event speaker on insurance outsourcing, automation and business transformation.

Viewpoint: Generative AI in Insurance Isn’t Working

The insurance industry is at a pivotal moment in embracing generative AI. According to the ISG Pulse Check State of the European Insurance Industry 2024, insurance firms are actively engaged in generative AI transformations and currently comprise nearly a quarter …