Gregory Hoeg is vice president of Insurance Operations at J.D. Power.
September 20, 2016
The insurance industry is on the horns of a dilemma: how to use new technologies to improve their operations and how to insure the risks these new technologies present to their customers. The pace of technology is changing at faster …
September 19, 2016
The insurance industry is on the horns of a dilemma: how to use new technologies to improve operations and how to insure the risks these new technologies present to customers. Situation The pace of technology is changing at faster rates …
June 6, 2016
Amazon.com scored its sixth annual victory in the 24/7 Wall Street Customer Service Hall of Fame last year, with 59 percent of customers reporting that they received excellent customer service from the e-commerce giant. That score surpassed the number two …
April 4, 2016
ACE’s $28.3 billion purchase of Chubb will create a major disruption in the luxury insurance market. When the integration of the two insurers is complete, the new company is anticipated to control approximately $6 billion of annual premiums on personal …
March 28, 2016
ACE’s $28.3 billion purchase of Chubb will create a major disruption in the luxury insurance market. When the integration of the two insurers is complete, the new company is anticipated to control approximately $6 billion of annual premiums on personal …