Sams is editor of ClaimsJournal.com, the online resource and daily newsletter for property/casualty insurance claims professionals. ClaimsJournal is a member of the Wells Media Group. Sams can be reached at jsams@wellsmedia.com
April 15, 2019
The insurance industry is slowly recognizing the potential of chatbots to free up resources and improve customer service, even as it recognizes the potential of the technology to sour relationships with customers, according to a report released by research firm …
April 9, 2019
Dogs remain the undisputed champions at generating insurance claims, while deer, birds and cats are contributing their share of mayhem as well. But according to a review of 470,000 insurance claims over five years by Allianz Global & Specialty, bedbugs …
April 5, 2019
Creation of a catastrophic wildfire risk pool is emerging as the most likely option as California lawmakers seek to protect the solvency of investor-owned utilities from record payouts for fire damages. PG&E filed for a bankruptcy reorganization this year, saying …
April 1, 2019
Kentucky state Rep. Ken Upchurch says he doubts he will ever see an electric scooter in his rural district on the state’s southern border, but he was happy to help when a lobbyist for Bird Rides Inc. asked him to …
April 1, 2019
Sean Enrique O’Keefe said he started out as a “humanistic attorney,” but he became a mercenary and then a criminal who netted $700,000 a year by sending San Diego workers’ compensation claimants to dirty medical providers. O’Keefe apologized to an …
March 18, 2019
3-D Images, Surveillance Video Cameras Help Catch Fakes The physician couldn’t tell what was causing the smudge on a CT scan of his wife’s lungs, so he referred her to a pulmonologist. That would likely have meant a two-week delay. …
March 12, 2019
Sean Enrique O’Keefe said he started out as a “humanistic attorney,” but he became a mercenary and then a criminal who netted $700,000 a year by sending San Diego workers’ compensation claimants to dirty medical providers. O’Keefe last Wednesday morning …
March 8, 2019
The physician couldn’t tell what was causing the smudge on a CT scan of his wife’s lungs, so he referred her to a pulmonologist. That would likely have meant a two-week delay. Instead of waiting, Corey Chernett, chief executive officer …