Articles by Keri Morris

Both employers and employees benefit from investment in learning

Insurance is one of the fastest changing, most regulated industries in America. That very nature insists that those who want to excel in their current responsibilities and pursue their career goals must include education in their plans. As agents, adjusters, …

Both employers and employees benefit from investment in learning

Insurance is one of the fastest changing, most regulated industries in America today. That very nature insists that those who want to excel in their current responsibilities and pursue their career goals must include education in their plans. As agents, …

Both employers and employees benefit from investment in learning

Insurance is one of the fastest changing, most regulated industries in America today. That very nature insists that those who want to excel in their current responsibilities and pursue their career goals must include education in their plans. As agents, …

From adequate to awesome–the making of a great CSR

Are great CSRs born or made? Is customer service an inherent ability such as musical talent–where some have it and some do not? Are great customer service skills developed only through years of experience? Or are they something that can …

Make the Plays With Teamwork on the Insurance Gridiron

In professional sports, the coach’s responsibility is to recognize individual talent and recruit those people who will contribute to their team’s success. The principal of an insurance agency has the same role in creating a successful sales and service team. …