Articles by Mary Newgard

Newgard is partner and senior search consultant for Capstone Search Group, a national recruiting firm dedicated to the insurance industry. For questions and comments, email: asktherecruiter@csgrecruiting.com.

Hiring Stereotypes That Hurt Insurance Agencies

Agency Hiring Stereotypes: True or False Agencies don’t downsize their best account managers. False: Here’s a great example of what can happen in the industry. I worked with a commercial account manager who experienced this during their first 30 days …

It Took an Agency How Long to Hire a Commercial Lines Manager?

The old saying, “Our agency is constantly recruiting,” used to make firms sound very progressive. That barely cuts the mustard these days. Agencies must adopt a new philosophy: “We’re constantly talking to everyone.” Recruiting is worthless if you don’t talk …

‘A Pain Free Process’: Proactive Agency Recruiting

1 Make Decisions Driven by Data To know where you’re going, you have to know where you’ve been. Historically, how long has the agency taken to hire, from start to finish, service (account managers, analysts and CSRs), sales and marketing, …

4 Ways to Highlight Experience in Resumes

1. Ooze Expertise. No one knows the insurance industry like you. Your resume is a timeline of when your experience collided with major industry events. Cite your knowledge of industry trends, the effects of merger and acquisition (M&A) activity, new …

What Should I Pay My Client Service Employees?

Indianapolis Colts quarterback Andrew Luck will be up for a new contract after the upcoming season. In 2012 he joined the Colts who were coming off of a 2-14 season the year prior and managed to go 11-5 in each …

Agency Management Challenges

How Money, Motivation and Morale Connect Pop quiz: Agency owners, please write down a short list of the management challenges constantly facing your company. The catch – you cannot list increasing new business revenue or retaining current clients. Portfolio development, …