Systems, Checklists, Guidelines, Manuals Among Tools Useful in Reducing Agency Errors I have been an insurance broker since 1974. However, my principal occupation is attorney, practicing in insurance law. I have had many conversations with insurance agency managers, insurance agents …
In many insurance agencies, customer service representatives (CSRs) are responsible for handling claims submissions for clients. Larger agencies may have a separate claims department. Various problems can arise when the agency is notified by a client that a loss has …
Advising Clients on Specific Dollar Values of Coverages They Need to Consider May Create Unnecessary Exposures There have been an increasing number of lawsuits brought against agents in situations where the client/policyholder does not have sufficient liability coverage limits to …
The traditional role of an insurance agent in the sale of insurance products to potential policyholders has changed dramatically over the years. Historically, the agent was the customer’s first and only point of contact. However, due to a maturing market’s …
The public views insurance agents and brokers as professionals, experienced and knowledgeable in a complicated and specialized field. Negligence focuses on the principle that people who hold themselves out to the public as possessing special knowledge, skill or expertise must …
