In a column last year on messaging, I talked about the value of a secure means for agents to text prospects, policyholders and insurers and the number of messaging apps and companies offering messaging services. Apps such as Facebook Messenger …
It’s no secret that the workforce in the insurance industry is aging and 400,000 positions are projected to open up in the next two years. Insurers and agents alike have debated how best to attract the next generation, so I …
2018 has turned out to be the year of the text message. For agents, that reality presents a challenge that is both substantial and immediate. Today, there are dozens of vendors that offer chat capabilities. Web messaging has emerged as …
Thousands of discussions, debates and arguments are taking place in agency offices across the country between principals and ambitious young producers about the role of digital marketing. There are also more than a few stories about millennial producers becoming frustrated …
Thousands of discussions, debates and arguments are taking place in agency offices across the country between principals and ambitious young producers about the role of digital marketing. There are also more than a few stories about millennial producers becoming frustrated …
As predicted in the last Tech Talk column, there is reason to cheer a bit about the findings of the just-released 2018 Insurance Digital Transformation Study. Clear progress has been made as agents work toward mastery of digital technology to …
When the results of the second Insurance Digital Transformation Survey (www.insurancedigitalrevolution.org) are released in a few weeks, we should see improvement in how agents are adapting to digital technology – more agencies upgrading their websites, adding a client portal or …
Amazon may be close to jumping back into insurance, at least in India, with this month’s announcement of a possible investment in an online-only insurance startup. Whether the retailing behemoth is or isn’t, however, is largely irrelevant because its influence …
The term “speed-to-value” has been around as a management maxim for decades but is being reborn in the digital age — and its application for agents today is perfectly timed. Here’s why. Speed-to-value refers to the need to continually develop …
Insurtechs stimulate a lot of debate among agents about the extent to which they pose a threat and what should be done to address it. Some dismiss the threat by analyzing flaws in a particular venture or mocking past studies …
