Customer Experience News
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JD Power: Customers Not Happy With Carrier Property Claims Service
Apr 7 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
JD Power: Customers Not Happy With Carrier Property Claims Service
Mar 20 2025 // Higher premiums and longer wait times make property owners less satisfied with their insurers. These not-very-surprising results from J.D. Power’s 2025 U.S. Property Claims Satisfaction Study align with today’s...
The 2025 Outstanding CSR of the Year Competition is Now Open—Recognize Excellence in Customer Service!
Mar 12 2025 // Austin TX, March 11, 2025 –Every year, the Risk & Insurance Education Alliance invites the best and brightest in customer service to compete to be named the Outstanding CSR of the Year ®—a prestigious honor...
A Better Customer Experience: What Agents Should Expect from Insurers
Oct 7 2024 // In today’s competitive insurance environment, successful independent agencies have focused on building their agency’s brand. To that end, agents must focus on working with insurance companies whose service...
Elevating the Customer Experience: Innovations in the Insurance Industry
Jul 26 2024 // This post is part of a series sponsored by Dyad. In today’s rapidly evolving digital landscape, customer experience is paramount across all industries, including insurance. While traditionally viewed as a...
Hard-to-Come-By Trust Is Top Driver of Auto Insurance Customer Satisfaction: J.D. Power
Jun 12 2024 // Rate increases do not necessarily erode customer satisfaction with auto insurers, according to the J.D. Power 2024 U.S. Auto Insurance Study. The consumer intelligence company reported that when customers have a high level...
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