FEATURES

SOUTHEAST SECTION

Tennessee's Market Mirrors Challenges Other States Face Departments

By Dave Thomas * Paula Flowers talks Volunteer State insurance.

West Virginia Operating With Tort Reform Concerns

By Dave Thomas * Is more reform in the offing?

Georgia is More Than Peaches and Peanuts

By Joseph Petrelli * Breaking down the numbers in the Peach State.

Parting Shots: N.C. Agents Team Up for Winning Model

By Don Evans * The Inependent Insurance Agents of North Carolina charge full-speed ahead in 2004.

NATIONAL SECTION

Agency Mgt: Modernizing Sales and Service Functions

By Jack Fries * Changes in agency structure lead to winning results.

E&S Foresight, Good Management Ease Hard Market Pains

By Joseph F. Mangan * Cycle is certainly different, but not a random occurrence.

On the Street: IJ Reintroduces 1950s Column

By Mark Wells * Can the carriers maintain the prices they charged in 2003?

2004 Directory of E&S and Specialty Markets, Vol. 1