Customer satisfaction doesn't guarantee agent, insurer loyalty

U.S. has second-highest level of satisfaction

Calif. Commissioner Poizner sworn in

Vows to keep office independent, nonpartisan

Calif. declares claims emergency

Freezing temperatures create citrus losses

Biggest U.S. property cat losses were away from coasts

Indiana, Missouri, Tennessee, Kansas, Texas topped losses

Calif. reaches resolution over legal fees

AIA still wants state to pay

Silicon Valley oenophiles on alert

At least 1 million Americans own valuable wine collections

Report: Drivers' age, gender factors in severity of accident injuries

Safety policies must address differences

Seattle residents want city to pay for flood damage

Damage caused by city's stormwater and sewage systems

Hawaii needs emergency sirens

State lacks funding to improve old systems and to add to new developments

Oregon task force aims to improve construction recommendations could help make contractor liability insurance affordable

Remapping Calif. flood areas might cause wave of policy sales

FEMA says flood policy sales up 13-plus percent in 2006

SPECIAL REPORT: Excess, Surplus & Specialty Markets

2007 Excess, Surplus & Specialty Market Directory, Vol. 1

Pricing discipline key to P/C insurers' repeat performance in 2007

Strong results for 2006; now the question is can insurers keep it up?

Homeowners win key Katrina case against State Farm

U.S. Rep. Taylor calls for probe of industry claims practices

Billions at stake as Supreme Court weighs credit notice standards

Case casts a spotlight on the business world's vast credit reporting system

Study: 20% of customers consider switching insurers after collision

Consumers truly learn about their policy when filing claims

Demotech named official Insurance Journal research partner

Actuarial firm to support editorial team with data and analysis

Proactive agents help contractors and subcontractors reduce comp costs

The elements of a solid cost control program

SPECIAL REPORT: Excess, Surplus & Specialty Markets

E&S SNAPSHOTS

Picture-perfect market opportunities for agents and brokers:

Private equity market bullish on E&S brokers

Growth, high cash flow attractive to investors

Nevada needs to examine serious workers' comp claims

Workers Compensation Research Institute rates Nevada's system

Carrier Watch

Commercial insurers' stocks reflect 4th quarter profits, calm storm season

Growing Your P/C Agency

Try selling insurance like it's overpriced spaghetti

Disruptive innovation

Keys to surviving it and thriving from it

Closing Quote:

Agents, brokers ready to pursue ambitious 2007 legislative agenda