Currently I use the formula:

1- ((cancellations)/(renewals+rewrites+cancellations))= retention rate


Is this what you use?

Once again I ask for an example of one, ONE case where someone has acutally lost money, settled out of court, had to pay their E&O deductible, anything. There is nothing that anyone has come up with so I feel like this is a case of insurance urban legend. In today's changing economy and with the...

Still no one has come forward and said that there is a real example of this being an E & O exposure. To me it is an urban insurance legend that no one has really questioned. With improved retention and a means to seperate yourself from the competition I see nothing except the benefit. In regards...

Thanks for the posts. I am still looking for an example where someone has actually lost a case. No one has come forward and in looking at information on the internet there is nothing that I can find, which is the reason that I have this forum. I know that all CIC courses mention this as a practice t...

In the past I owned and operated a $3 million book of business where we had about a 92% retention ratio. The guy who I bought it from had always called his clients who were about to cancel for non-payment of premium with the idea that it was a way to stand out to our competition. It was one of the r...