Another source you should consider is Rough Notes. The magazine has been around for a long time and their past articles could be a good source of information for how agencies operated in the past. I don't know how easy it would be to access their archives but would be worth a try. Let me know if yo...

Mica, First, sorry about the damage and screwed up repairs to your car - sucks. Second, I would have expected you to use an Independent Agent as your advocate in protecting your collectors car. Most IA's would have recommend a specialty carrier, such as Haggerty, and then provide assistance to you t...