Insurance Journal Forums

Hello,

I'm a CA Broker and I would like to know others experience with the company.
How is claims/customer service and ease of doing business with them?
Do they keep thier word, commision increase profit shareing etc..
I poped them in the rater and the rates are smokin in my area!!

Thank you in advance,
Jack

Hi Jack,
We have been using this carrier since way back when it was known as "Western Pioneer Insurance". Our agency has been in business since after WWII when this company was a niche market for auto insurance for Japanese and Japanese Americans in the 50's, although they would write for anyone who qualified. Commerce West purchased Western Pioneer a number of years ago and they continue to service our clients, both Japanese and non-Japanese. We have a great relationship with our underwriters and policy service. You can utilize their on-line rating program or FSC if you subscribe.
They have a tiered rating system, so some of your "non good drivers" may qualify, depending on the circumstances.

Claims service is great, too. I never have to wait more than a 1/2 day to get a call back from the adjusters.

The web site can also be accessed by your clients to pay their premiums using a credit or debit card. There is a toll free number for your clients if they need to report a claim directly or inquire about their policy and/or premium.

I think you will be pleased with their commission pay-out. Commissions have been adjusted over the years and you would have to check with them regarding profit-sharing.

Please let me know if you have any questions.

Good Luck!
SFOInsuranceLady

They're ok