SCIF (California) - need your advice/opinions
Posted: Thu May 16, 2013 6:00 pm
Hi all,
Here's the deal:
We have been SCIF brokers for over 5 years. The recent collapse, essentially, of the company has in my opinion made them nearly impossible to work with. They reject applications without offering reasons and are practically non-responsive in many cases (with the exception of a few people there). In one case, I have been emailing an underwriter over there for a quote for 3 weeks, over and over again, with no response.
I can deal with the usual stuff that is common with companies in trouble (long hold times and rude CSRs that are also issues over there) but the effect it is having on our new business is unacceptable. I get tat they are the last-resort carrier for WC in CA but do they really have to start acting like the DMV?
Is there anyone out there with advice on how to deal with this or who to talk to over at SCIF to get some answers? I'd really appreciate it. I'd also appreciate any input from SCIF employees if you people read these boards. Also, feel free to share your pain if you are a broker having the same issues.
Thanks for reading.
PB
Here's the deal:
We have been SCIF brokers for over 5 years. The recent collapse, essentially, of the company has in my opinion made them nearly impossible to work with. They reject applications without offering reasons and are practically non-responsive in many cases (with the exception of a few people there). In one case, I have been emailing an underwriter over there for a quote for 3 weeks, over and over again, with no response.
I can deal with the usual stuff that is common with companies in trouble (long hold times and rude CSRs that are also issues over there) but the effect it is having on our new business is unacceptable. I get tat they are the last-resort carrier for WC in CA but do they really have to start acting like the DMV?
Is there anyone out there with advice on how to deal with this or who to talk to over at SCIF to get some answers? I'd really appreciate it. I'd also appreciate any input from SCIF employees if you people read these boards. Also, feel free to share your pain if you are a broker having the same issues.
Thanks for reading.
PB