Allstate
Senior Process Support Consultant
Posted on May 29 Chicago, IL 606 views
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
Allstate Insurance Company has an exciting, high impact and fast paced opportunity for individuals interested in development, networking, and a career in Allstate’s Field Sales Organization (FSO).
The FSO helps develop business processes and programs as well as provides a broad range of support designed to help over 10,000 Allstate Exclusive Agents and their staff achieve their business objectives. You will work directly with our Sales Leaders, Exclusive Agents and their staff to increase growth in the Property and Casualty areas. Using expertise in recruiting, mentoring and training, and sales production, the FSO is making an extraordinary impact at Allstate by providing the resources to grow sales, agent appointments and market share in regions across the country!
The Senior Process Support Consultant (PSC) is accountable for the delivery and implementation of business processes at Allstate agencies. By working primarily with agency staff (e.g., Licensed Sales Producers [LSPs]), as requested, PSCs will conduct; Agency Process Reviews: Reviewing agency processes and offering guidance to improve business results, customer Engagement & Growth Process Implementations: Assisting with implementation of agency processes required to improve customer engagement and growth, and lead, coach and develop new PSC. Additionally, the selected individual may be involved in project work with organizational initiatives and reporting. Data analytics skills will be used in review of trends to support the team goals.
This is a homebased opportunity.
Key Responsibilities:
• Assists agency owners with the implementation of consistent business processes, with a focus on Growth and Customer Engagement
• Implements processes by working with agency staff through process reviews and observation, and providing advice, tips, suggestions for improvement. Shares best practices across agencies and peers
• Supports LSPs (Licensed Support Producers) to drive improved business results, including the measurement of results and follow-up of process implementations
• Supports Sales Leaders in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans, and align processes with company objectives
• Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools
• Operates virtually for agency consultations. May travel to new agency locations for initial support
• Identifies skill gaps and reinforces education with agency owners and LSPs
• Maintains proactive working relationship with LSPs, including follow-up process reviews and periodic assessments
• Takes accountability of communicating updates and progress with FSL regarding process support activities conducted at their agencies
Supervisory Responsibilities:This job does not have supervisory duties.Education and Experience:
• 4 year Bachelors Degree (Preferred)
• 3 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Certificates, Licenses, Registrations:
• Property & Casualty and Life & Health Licenses (Preferred)
Functional Skills:
• Knowledge of Allstate P&C products
• Familiarity with P&C industry, including competitors and trends
• Possesses process development and implementation skills
• Strong experience with business consulting tools and data analytics
• Expert knowledge of process installation, education techniques and other sales/lead processes
• Ability to articulate, assemble and deliver information
• Strong communication skills - Includes presentation, business writing, negotiation, motivation and relationship management
• Problem solving - Uses judgment by applying broad knowledge and experience when addressing complex issues
• Ability to train, mentor and coach new and incumbent peers
Notes:The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $70,500.00-$125,625.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
#LI-DM1
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Summary:
Allstate Insurance Company has an exciting, high impact and fast paced opportunity for individuals interested in development, networking, and a career in Allstate’s Field Sales Organization (FSO).
The FSO helps develop business processes and programs as well as provides a broad range of support designed to help over 10,000 Allstate Exclusive Agents and their staff achieve their business objectives. You will work directly with our Sales Leaders, Exclusive Agents and their staff to increase growth in the Property and Casualty areas. Using expertise in recruiting, mentoring and training, and sales production, the FSO is making an extraordinary impact at Allstate by providing the resources to grow sales, agent appointments and market share in regions across the country!
The Senior Process Support Consultant (PSC) is accountable for the delivery and implementation of business processes at Allstate agencies. By working primarily with agency staff (e.g., Licensed Sales Producers [LSPs]), as requested, PSCs will conduct; Agency Process Reviews: Reviewing agency processes and offering guidance to improve business results, customer Engagement & Growth Process Implementations: Assisting with implementation of agency processes required to improve customer engagement and growth, and lead, coach and develop new PSC. Additionally, the selected individual may be involved in project work with organizational initiatives and reporting. Data analytics skills will be used in review of trends to support the team goals.
This is a homebased opportunity.
Key Responsibilities:
• Assists agency owners with the implementation of consistent business processes, with a focus on Growth and Customer Engagement
• Implements processes by working with agency staff through process reviews and observation, and providing advice, tips, suggestions for improvement. Shares best practices across agencies and peers
• Supports LSPs (Licensed Support Producers) to drive improved business results, including the measurement of results and follow-up of process implementations
• Supports Sales Leaders in assisting agency owners to achieve goals outlined in the agency compensation program, implement agency business plans, and align processes with company objectives
• Maintains accurate and timely records of agency support activities by journaling and using appropriate tracking tools
• Operates virtually for agency consultations. May travel to new agency locations for initial support
• Identifies skill gaps and reinforces education with agency owners and LSPs
• Maintains proactive working relationship with LSPs, including follow-up process reviews and periodic assessments
• Takes accountability of communicating updates and progress with FSL regarding process support activities conducted at their agencies
Supervisory Responsibilities:This job does not have supervisory duties.Education and Experience:
• 4 year Bachelors Degree (Preferred)
• 3 or more years of experience (Preferred)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Certificates, Licenses, Registrations:
• Property & Casualty and Life & Health Licenses (Preferred)
Functional Skills:
• Knowledge of Allstate P&C products
• Familiarity with P&C industry, including competitors and trends
• Possesses process development and implementation skills
• Strong experience with business consulting tools and data analytics
• Expert knowledge of process installation, education techniques and other sales/lead processes
• Ability to articulate, assemble and deliver information
• Strong communication skills - Includes presentation, business writing, negotiation, motivation and relationship management
• Problem solving - Uses judgment by applying broad knowledge and experience when addressing complex issues
• Ability to train, mentor and coach new and incumbent peers
Notes:The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Compensation offered for this role is $70,500.00-$125,625.00 per year and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Hands. Greater Together. ℠
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit https://www.allstate.jobs/benefits/
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
#LI-DM1
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
