Allstate
Quality Insights Integration Sr Consultant
Posted on Jul 17 Illinois, IL 9 views
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Quality Insights function is responsible for actively measuring overall claim handling focusing on our ability to execute consistently and achieve quality and operational excellence. The Quality Assurance team will serve as the backbone of the Claims measurement system - accountable for measuring effectiveness and consistency, identifying strengths and opportunities for continuous improvement, conducting strategic analysis, and informing the development of processes. This may include collaboration with Claims Design and Delivery Leadership. By facilitating the development of appropriate quality assurance practices, it will support Allstate in achieving key business outcomes that remain in compliance with laws and regulations. This position will also work independently, prioritize own responsibilities, and manage own workload while consistently meeting band level behaviors, production, quality and/or customer service goals.
Key Responsibilities:
File Review/Quality Assurance
Communication
Customer Service
Other Projects and Responsibilities
Experience:
Functional Skills:
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
Skills
Property Claims, Quality Assurance Tools, Quality Measurements, Results-Oriented, Xactimate
Compensation
Compensation offered for this role is $66,800.00 - 120,650.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
The Quality Insights function is responsible for actively measuring overall claim handling focusing on our ability to execute consistently and achieve quality and operational excellence. The Quality Assurance team will serve as the backbone of the Claims measurement system - accountable for measuring effectiveness and consistency, identifying strengths and opportunities for continuous improvement, conducting strategic analysis, and informing the development of processes. This may include collaboration with Claims Design and Delivery Leadership. By facilitating the development of appropriate quality assurance practices, it will support Allstate in achieving key business outcomes that remain in compliance with laws and regulations. This position will also work independently, prioritize own responsibilities, and manage own workload while consistently meeting band level behaviors, production, quality and/or customer service goals.
Key Responsibilities:
File Review/Quality Assurance
Performs oversight to ensure adherence to current estimating and file handling standards
Performs claim reviews including targeted and transactional reviews
Collaborates regarding file review results Participates and may lead in calibration activities with the Claims organization
Demonstrates knowledge in claims business acumen and is able to connect overall claim handling
Communication
Provides coaching and feedback regarding file and claim handling quality to business partners
Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Other Projects and Responsibilities
May participate in one or more complex or occasionally highly complex special assignments
May serve as a committee team lead for large projects or as a committee team member on very large projects
Experience:
5+ years of Property Claims experience (technical experience is preferred)
Experience in multiple claim segments and prior experience participating in special projects preferred
Experience in Excel, PowerPoint, Quality Measurement Tool (QMT) Dashboards is required
Functional Skills:
Ability to interact effectively, interacting effectively, with business partners including Claims Senior Leadership
Applies advanced knowledge of insurance policy, coverage and regulation
Applies advanced knowledge of claims processes, policies, procedures, claim systems, coverage liability, damage evaluation, and/or settlement and adherence to applicable legal compliance standards
Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
Applies advanced consultation and claims expertise in business discussions
Applies advanced conflict management and problem resolution skills in managing internal and external relationships
Applies advanced problem-solving skills to continuously improve business outcomes
Ability to assist leadership in achieving business unit objectives
Works with moderate assignments requiring specialized knowledge in breadth and/or depth in area of claims expertise
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
Skills
Property Claims, Quality Assurance Tools, Quality Measurements, Results-Oriented, Xactimate
Compensation
Compensation offered for this role is $66,800.00 - 120,650.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
