Total Loss Adjuster - Phoenix, AZ Copart

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Work Location

Reporting To: 24125 N 7th Ave, Phoenix, AZ 85085
Work Schedule: Monday – Friday
Start Time: 8:00 AM

A day in the life of a Total Loss Adjuster - Copart, and what it takes to do the job!

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  As an Obvious Total Loss Adjuster - Copart, you will play a pivotal role in our claims handling process, focusing on determining the reparability or total loss of vehicles.  Your primary workspace will be at the Copart facility where you will spend the majority of your time. On other occasions, you will work from your home office.  Your responsibilities will include reviewing moderate to complex damages, preparing estimates and valuations, assessing vehicle conditions, determining salvage valuations, and engaging in negotiation and settlement processes with our valued customers. 
  
    
  You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: 
   
  The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Auto property damage claim. You lead with empathy, always.  
   
  The Investigator – you’ll confidently and independently investigate auto property damage claims by conducting detailed reviews of damage. You will also identify appropriate options, conditions, and unrelated prior damages that apply to your total loss evaluation. Your final determination will help you reach a fair and reasonable settlement with our customers.
   
  The Effective Communicator – you’ll use phone, emails and sometimes even video chat with shops and customers to help them through a fast, fair, and easy claims process. Researches and responds to complex customer communications, concerns, conflicts, or issues. Developing and maintaining partnerships with shops and storage yards will require you to apply your learned knowledge and communication skills. 
   
  The Negotiator – In accordance with all legal and business standards methodologies, you will evaluate and negotiate claims and repair or total loss processes with customer, shops, and storage yards. During negotiations, you will incorporate tactics to handle challenging and complex situations. 
   
  The Problem Solver – Your sharp critical thinking skills will be put to use in a fast-paced environment as you work with multiple tools, including estimating platforms, analysis reports, and standard processes. Using your well-honed communication skills, you'll be able to coach others to adhere to industry standards and company best practices, and continuous improvement. 
  
  

Preferred Qualifications

• •    You must have 12 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell
  •    You have a High School Diploma or a GED
  •    Previous experience in total loss adjustment or a related field is highly desirable.
  •    Proficiency in using estimating software and valuation tools for virtual assessments.
  •    Strong analytical skills to evaluate moderate to complex vehicle damages effectively.
  •    Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
  •    Ability to work independently and manage time efficiently in a virtual work environment.
  •    Detail-oriented and organized, with a commitment to delivering accurate and timely results.
  •    This position is not available for California, Alaska, and Hawaii residents.

Skills

Business, Communication, Organizing, Time Management, Working Independently

Compensation

Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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