Program Manager - Wrap-up Administration

Provide day-to-day client service and risk management assistance on assigned accounts. Work with Sr. Client Services Specialist, Account Executive and/or Client Advocate to implement, maintain, and close- out wrap-up programs. Provide required reports to carriers and communicate with carriers regarding enrollment and/or audit issues, etc. Participate in program meetings for selected accounts. Prepare and deliver policies, management reports, and communicate with enrolled contractors as necessary. Coordinate administration activities related to managing a Controlled Insurance Program.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role:

• Work closely with Willis Towers Watson team in coordinating service on account


• Alert Sr. Client Services Specialist/Client Advocate/Account Executive of potential problems and seek direction


• Work with Claims and Safety representative on issues related to the program


• Participate in monthly meetings


• Attend and present OCIP information at Pre-Bid/Pre-Con and carrier meetings


• Maintenance of client/contractor files


• Work with contractors to gather appropriate enrollment information and monthly payroll reports


• Process enrollments, including bid deduct calculation, and forward to data entry center for processing


• Process contractor/project closeouts as outlined in the CIP manual


• Maintain quality control, ensuring all enrollments, payroll reports and closeouts are processed timely and accurately


• Communicate directly with contractors regarding issues related to the program (enrollment issues, payroll reporting, closeout, etc.)


• Develop proficiency in Wrap Administration system


• Review Wrap Administration system reports to verify accuracy and identify problem areas


• Coordinate reporting of client and carrier information and provide interpretation of financial reports as required


• Prepare monthly/quarterly progress reports and explain to client/contractors


• Provide monthly reporting of data/account information as required


• Assist in compiling stewardship reports


• Provide necessary information to marketing regarding payroll, rating, deduct history


• Assist in review and delivery of Master policies


• Complete subcontractor policy checking review and/or checklist template


• Coordinate transmittal of subcontractor’s policies where required


• Process mid-term policy changes as requested


• Research and compile answers to client/contractor’s policy and coverage questions— coordinate response with Sr. Client Services Specialist/Account Executive/Client Advocate


• Assist with follow-up on carrier issues


• Assist in resolving any carrier discrepancies


• Coordination & review of audits with carriers


• Some travel may be required


• Other duties as assigned

The Requirements:

• Customer Service skills
• Presentation, organization and critical thinking skills
• Ability to multi-task and work under pressure or time constraints
• Accuracy and Attention to detail
• Knowledge of mathematics including arithmetic
• Personal Computer skills
• Verbal and written communication skills
• Interpersonal skills, including relationship-building skills with clients and co-workers
• Ability to work independently as well as in a team setting

EEO, including disability/vets