NA Sales Operations Specialist

You will be part of an exciting and innovative team – Sales Operations, designed to create a more effective and efficient sales apparatus to drive accelerated growth and a superior client experience compared to our peers. Our objective is to support sales and client facing colleagues, business and market leaders and client teams by operationalizing sales enablement activity. This is an excellent opportunity for an ambitious professional to further advance their career.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Champion and project manage the delivery of global sales enablement processes:
  
  
  
  • Account planning – co-ordinate cross business planning sessions related to highest growth potential clients, identify actions and report progress
  
  
  • Client Satisfaction – co-ordination of the net promoter score survey and independent client review interviews
  
  
  • Clients at Risk – identification, tracking and reporting of revenue at risk scenarios, and support the development of robust action plans when needed
    
  
  


• Provide support to managed accounts by partnering with Lead Relationship Managers.


• Provide support to HWC businesses/markets in effective sales enablement, including providing pipeline management and reporting, managing target lists, tracking sales campaigns, reporting on sales effectiveness, insights & trends.


• Collaborate effectively with Centers of Excellence to support the execution of sales activities such as contracting, client intake and questionnaires and proposal support, client satisfaction and sales tools and analytics.


• Drive adoption of Dynamics CRM within HWC, supporting businesses and individual users as required e.g. colleague training / support, sharing of best practices.


• Manage data integrity within internal systems of record (such as Dynamics CRM) to ensure client leads, team members, segmentation, pipeline and activities are represented accurately


• Help implement HWC and global Sales Operations initiatives which aim to improve sales productivity within Sales Operations, for sellers and/or businesses including new tools & processes relating to e.g. sales campaigns, Dynamics functionality, lead generation.


• Collaborate with Sales Operations colleagues to drive growth activities and share best practices

The Requirements

• Ability to collaborate and partner with leadership and client facing colleagues
• Strong project management and analytical skills with ability to successfully communicate across multiple stakeholder groups
• Strategic thinker
• Ability to coordinate and connect multiple growth priorities
• Ability to partner with multiple COEs and stakeholders
• High level of business acumen
• Team-oriented and collaborative
• Broad understanding of WTW capabilities and expertise
• Experience in a CRM system is advantageous
• Competent in Microsoft tools – primarily Excel (vlookups, pivot tables and advanced formula) and Powerpoint

Compensation

The base salary compensation range being offered for this role is $70,000-$85,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

EOE, including disability/vets