Claims Service Leader - Casualty

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

The Associate Manager is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention

Job Summary:

A Claims Associate Manager is responsible for managing multiple team leaders with accountability for varying work processes and/or an area of high complexity and regulation. Supports the achievement of division / department / enterprise goals and objectives, programs, policies, and procedures in a business area. Utilizes previous experience, knowledge and industry best practices to contribute to the development of functional strategy and/or the development of other leaders.

Key Responsibilities:

• Manages front-line exempt employees by providing appropriate direction, coordinating division activities, continuous improvement (CI), monitoring employee and division performance, and formulating and implementing action plans.
• Consults, coaches and educates claim employees on a broad range of claim processes
• Prepares and conducts training presentations, seminars and operational feedback internal/external to Claim Department
• Identifies and implements action plans for achieving optimum business results.
• Manage escalated and/or complex claims working with Law Department and other cross-functional teams as necessary
• Organizes, supports and promotes an effective audit review process
• Analyzes management information reports to determine progress to stated goals and objectives.
• Implements and monitors department s overall quality plan to ensure quality customer service is achieved.
• Communicates opportunity areas and recommends process changes in order to achieve goals.
• Ensures compliance with company and regulatory policies, procedures, and reporting requirements by monitoring the quality process and implementing corrective action to ensure policy and procedures are adhered to.

Functional Skills:

• 5+ years of Casualty Claim handling experience, preferred
• Leadership Experience, a plus
• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation and mission of the specific department.
• Knowledge of basic economic, budgeting, and accounting principles and practices.
• Excellent written and spoken communication skills.
• Excellent computer skills in a Microsoft Windows environment.
• Excellent ability to practice a high level of confidentiality.
• Excellent organizational management skills.
• Superior communication skills - includes presentation, business writing, negotiation, motivation and relationship management.
• Superior relationship management skills - Blends people into teams when needed; creates strong morale and spirit, defines success in terms of the whole team; creates a feeling of belonging in the team.
• Superior organizational and process management skills - can engage resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently.

Skills

Bodily Injury Claims, Claims Evaluation, Claims Management, Claims Settlement, Coaching, Customer Centricity, Digital Literacy, Employee Management, Inclusive Leadership, Leadership, Learning Agility, Results-Oriented, Team Coaching, Workplace Management

Compensation

Compensation offered for this role is $66,800.00 - 120,650.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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