Client Success Manager - Reward Data Intelligence

The Role

• Drive Client Success:

  Manage your own portfolio of accounts and ensure high levels of client satisfaction.



• Securing Global Data Agreement Renewals:

  maximize renewals
  through implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages.



• Deliver Exceptional Service:

  Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience.



• Identify Expansion Opportunities:

  Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices.]



• Manage the global participation process:

  A critical component of the client experience and the development of our market leading compensation databases



• Provide guidance

  to client on job matching, data submission, data queries and interpretive/utilization assistance to ensure they get the most value out of our Data Intelligence offerings



• Training and Enablement:

  Conduct targeted training sessions and demos in our client facing online tools for clients and consultants

Key Metrics

• Renewal retention rate


• Upsell of related products and services


• Client data participation

Top Competencies Required

• Focusing on Clients


• Driving Excellence


• Influencing Stakeholders


• Working in Teams


• Business Acumen


• Sales Mindset

The Requirements

• 2+ years experience in a Client Success Role in a products, data or digital product environment
• A conceptional understanding of Total Rewards and/or compensation management processes
• Proven track record of maintaining and growing business relationships
• Excellent listener – able to probe, understand the issues, and respond with correct solutions
• Must be client focused and have excellent client relationship management skills
• Demonstrated ability to perform in a team environment
• Commercial growth mindset This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $75,000- $101,750 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits

  : Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits:

  Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off

• Retirement Benefits:

  Contributory Pension Plan and Savings Plan (401k)

EOE, including disability/vets