National Section

How One Agent Adopted a Niche within a Niche

Phillip Hawley, president of Hawley & Associates in Bellevue, Wash., understands the power of referrals in the nonprofit insurance world. His entire agency’s book of business took root with nonprofit referrals – one right after the other. Hawley began his …

An Old Dog Up to New Tricks

For the seventh consecutive year, commercial auto is losing money. Despite rate increases in 23 of the past 25 quarters, the combined ratio topped 111 percent in 2017. The line has been a weak spot for many insurers, forcing them …

New Markets

Private Primary Commercial Flood Market Detail: Insurmark, a division of Financial & Professional Risk Solutions, Inc., (www.insurmark.com) offers private flood insurance for commercial properties. Coverage is lender compliant/NFIP guarantee endorsement. Multiple locations can be covered on one policy and occurrence …

Big 3 Drive Personal Auto Insurance Recovery;

Signs of Rate Hike Fatigue Ahead Steady improvement for U.S. personal auto insurance companies has culminated in the sector’s best underwriting performance in 10 years, according to Fitch Ratings in a report. The market improvement was driven by the three …

What It Takes to Successfully Resolve Insurance Coverage and Claims Disputes

While Understanding Why Some Claims Are Denied In the first column of this series, I provided an overview of what it takes to successfully resolve coverage and claims disputes without litigation. In the coming months, we will be examining each …

Big deals

Marsh/JLT, Brown & Brown/Hays Topped 2018 P/C Agency Mergers A handful of big deals dominated the very busy property/casualty insurance agency and broker merger news cycle for 2018. Based on Insurance Journal reporting, the most active agency acquirers across the …

The Claims Talent Evolution

It should not be a surprise that drones fly over disaster areas for property inspection, and some insurers use chatbots to answer policyholders’ claims questions. Claims applications and supporting documents are shared within seconds, and real-time monitoring sensors alert people …

People

AmTrust Financial Services announced leadership changes as it moves forward as a private company. Its $2.95 billion privatization plan was finalized on November 28, 2018 after receipt of all approvals. AmTrust announced retirements of Michael Saxon, executive vice president for …

Q&A

Q:Our agency is committed to providing a positive employee experience. We are dedicated to staying on top of the latest and greatest benefits. As a recruiter in the insurance industry, I want to pick your brain on what perks you …

Automation and Workers of the Future

Automation won’t be replacing the entire workforce but about one-quarter of U.S. jobs could be severely disrupted as artificial intelligence (AI) takes hold in the near future. According to a new Brookings Institution report, roughly 36 million Americans hold jobs …

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