National Section

For True Disruption, Embrace Innovation

The auto insurance industry is in the midst of major disruption powered by technology and vibrant new players. Disruption gives way to fresh ideas that can have both profound and positive impacts on our lives and businesses. But, through the …

More Than a Manager: A Mentality to Ensure Enterprise Success

Today’s passive candidate-driven market requires insurance organizations to reevaluate the ways they manage their workforces. Impending mass retirements and a lack of emerging professionals joining the industry are making it increasingly difficult for employers to find the right candidates. A …

Hiring Stereotypes That Hurt Insurance Agencies

Agency Hiring Stereotypes: True or False Agencies don’t downsize their best account managers. False: Here’s a great example of what can happen in the industry. I worked with a commercial account manager who experienced this during their first 30 days …

Doing Insurance The Tompkins Way

On the home page of the Tompkins Insurance Agencies website, a slogan reads: “The way insurance should be done.” According to CEO and President David Boyce, this commitment means always being there for customers when they need assistance. “Significant storms …

Being Nice to Employees Pays Off

Congratulations to this year’s Best Agencies to Work For! But what makes an employer a good place to work? Competitive salaries, employee benefits, training and education, resources, and other employee perks help. So does being nice to employees. New research …

How to Write Great Headlines, So Prospects Don’t Forget You

Renewal dates only come around once a year, but insurance problems can creep up on your prospect at any point. That’s why you need to become a marketer to support your prospecting activities and be there when they have a …

Harassment in the Workplace

More than one-third (35 percent) of employees in the U.S. feel they’ve experienced workplace harassment, and half of them believe it was due to their gender. That’s according to a study released by specialty insurer Hiscox, which also found that …

Attracting Gen Z: The Post-Millennial Talent Wave

Today’s insurance labor market is colored by the rapid graying of the workforce. The industry’s growing retirement rate and burgeoning skills and knowledge gap are creating a candidate-driven market. As many positions held by long-tenured professionals continue to go unfilled, …

San Francisco May Screen Insurers for Their Fossil Fuels Investments

The San Francisco Board of Supervisors has become what is believed to be the first U.S. municipal body to try to force insurance companies to stop insuring and investing in fossil fuels. In July, the board voted unanimously in favor …

How to Maximize Agency Productivity

Maximizing employee productivity has a direct impact on the bottom line. Managing workloads is something most managers or supervisors try to do. But it doesn’t really work to just shift accounts from one account manager to another. Perhaps there might …

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