Declarations

Bill Paying

“Consumers are clearly indicating their preferences by choosing which bills they pay, when they pay them and how they would like to work out their delinquencies. Billers who take these cues from this research can gain a distinct advantage in this difficult economic environment.”

—Robert R. Craig, executive vice president and general manager of eCommerce Services for Online Resources, comments on a recent survey regarding the habits of Americans in selecting which bills to pay and when. Insurance bills rank as the second highest priority bill for Americans to pay on time, according to a recent survey on the bill payment patterns of U.S. households. The third in a series, the survey of more than 1,000 nationally representative U.S. households finds that Americans are not only putting less money into savings, but are dipping into their savings to pay for everyday, necessary living expenses. Under growing constraints, consumers must continue to prioritize among their bills by creating a “delinquency budget.”