Insurance Journal asked a select group of 130 Florida retail agents what they look for when selecting surplus lines agencies to do business with. They placed access to markets as the most valued consideration, followed by knowledge and expertise. Here’s the list with rating averages showing how Florida retail agents value 10 attributes:
| Factor | Average | Rating |
|---|---|---|
| 1. | Access to Markets | 8.47 |
| 2. | Knowledge and Expertise | 8.02 |
| 3. | Pricing | 7.23 |
| 4. | Ease of Doing Business | 7.20 |
| 5. | Customer Service | 6.80 |
| 6. | Commissions | 6.01 |
| 7. | Previous Relationship or Experience with Surplus Agent | 4.58 |
| 8. | Availability of Online Applications | 3.25 |
| 9. | Surplus Agency Years in Business | 3.16 |
| 10. | Referrals from Other Retailers | 2.39 |
Topics Agencies Excess Surplus
Was this article valuable?
Here are more articles you may enjoy.
Woman Used Photos from Another Person in State Farm Claim, NCDOI Says 
Hurricane Beryl Triggers Record Payout for Caribbean Insurer 
Allstate Seeking 34% Rate Hike on California Homeowners Insurance 
Beryl’s Remnants Spawned 4 Indiana Tornadoes, Including an EF-3: NWS From This Issue
