Empathy isn’t a word small business owners typically associate with insurance companies. But that doesn’t mean empathy isn’t important to policyholders. Quite the opposite: Empathy demonstrated by agents/brokers and insurers can have a profoundly positive effect on overall customer satisfaction …
Even with all of the change and disruption, employment practices liability insurance market experts say the market is competitive and poised for moderation in rates throughout 2022. For employment practices liability insurance, some buyers — those without poor claims history …
Drones have become big business in the world of aviation. Today, drones represent the fastest-growing segment in transportation, with more than 853,000 drone registrations and more than 270,000 certified pilots at year-end 2021, according to the Federal Aviation Administration. Certain …
The Russian invasion of Ukraine may result in cyberattacks causing widespread and severe losses in Ukraine and beyond. Even before the current invasion, some Russian cyberattacks aimed at Ukraine spread to other nations. The most prominent of these was the …
A national consumer rights group in late March called on state insurance commissioners to investigate racial bias in claims handling after the New York Times reported on discrimination lawsuits filed against State Farm by a Chicago policyholder and a former …
Amazon is facing a willful serious violation and a $60,000 fine for knowingly putting workers at risk of injury at its fulfillment center in Kent, Washington. A Washington Department of Labor & Industries inspection at the e-commerce giant reportedly found …
The Biden Administration has issued a final rule intended to ensure safety of occupants in automated vehicles. This rule updates the current Federal Motor Vehicle Safety Standards to account for vehicles that may be equipped with automated driving systems (ADS) …
US Insurers — already hammered by extraordinary losses caused by natural disasters — are failing to raise premiums at a pace that matches the inflation rate, according to the American Property Casualty Insurance Association. APCIA said private property/casualty insurers experienced …
U.S. commercial insurance prices rose again in the fourth quarter of 2021, according to WTW’s latest Commercial Lines Insurance Pricing Survey (CLIPS). The aggregate commercial price change reported by carriers was above 7%. The survey compared prices charged on policies …
It comes upon you suddenly, and without warning. Fear. The kind of fear that strikes you physically like electricity running through your body. You resist the urge to be physically ill. Death would seem merciful, but this isn’t going to …
