Features

Pay-Per-Mile Digital Insurer Metromile to Add More Independent Agents

By Andrew G. Simpson Pay-per-mile digital auto insurer Metromile is pursuing what it is calling a “significant” expansion of its use of independent agents to sell its insurance, and it has hired a Travelers Insurance executive to lead the effort. …

Adapting and Evolving to Meet Future Demands

Automation, artificial intelligence, IoT and other advancements are disrupting the insurance industry, creating a wealth of possibilities for digital transformation and evolution. Savvy insurers are embracing these new capabilities, adjusting strategies and processes to meet evolving customer expectations, and exploring …

The Future of Insurance

Amidst all the acquisitions and insurtech startups and disintermediation discussions, a bigger issue is being missed. The result is that all these firms are fighting over a dying industry. The reason the insurance industry is dying –commercial insurance in particular …

Agencies Made Progress With Technology During Pandemic but Data Issues Remain Obstacle to Digital Future

It’s difficult enough keeping up with the latest trends in agency technology let alone trying to do it during a global pandemic. But industry technology experts say independent agencies made progress, with many accelerating their technology use during the pandemic. …

U.S. Property Insurers Could be Facing $12.5B in Hidden Cyber Losses

The U.S. property insurance market is accumulating cyber exposures that could result in $12.5 billion in non-physical damage losses and cause capital adequacy ratios for some carriers to deteriorate. A study conducted by CyberCube, AM Best and Aon found that …

A History of Serving Customers and Employees

For New York City-based Foa & Son International Insurance Brokers, the company’s roots and history play an important role in its approach to customer service. “Our agency writes business in every state in the U.S., as well as writing outside …

Workers’ Compensation Reserve Redundancy Reaches $14 Billion, Reports NCCI

Workers’ compensation insurers continue to stow away more money than necessary in reserves, even as reported loss ratios continue to climb, according to a report released by the National Council on Compensation Insurance. A.M. Best also released a report concluding …

A Small Agency with a Big Heart

It may be a small agency within the spectrum of the independent insurance agency universe, but there’s nothing diminished about Lansing, Michigan-based The Rathbun Agency in the minds of its employees. That’s apparent from Rathbun employees’ overwhelmingly positive responses to …

Questions Raised After Universal Drops Complaint on Public Adjusters

The Florida property insurance community is still talking after a closely watched complaint about some public adjusters’ apparent conflicts of interest was withdrawn. The head of investigations for Universal Property & Casualty Insurance, one of the largest homeowners’ carriers in …

Open-Door Atmosphere Fosters Good Employee Relationships at Frank H. Furman

Once again, the Frank H. Furman insurance agency in Pompano Beach, Florida, has been ranked by its employees as one of the best places to work in the Southeast. “It’s a family-like organization, but more than anything, I think it’s …

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