Despite ongoing concerns over the pandemic, young agents say they felt supported by their agencies over the past year. A majority of young agents felt satisfied with how their agency responded to COVID-19 and rated their agency’s pandemic response plan …
The anniversary of COVID-19 shutdown orders brought an upturn in both the number of business-interruption lawsuits against insurers and the amount of damages they are claiming. In the past month: A New Jersey hospital system, RWJBarnabas Health, sued Zurich American …
Agency executives can greatly increase the success of their organizations if they know how many customers they have. That sounds fundamental. However, I find that most agencies do not have solid counts. They think they do, but they do not. …
Customers, insurance carriers and their distribution need nonstandard auto protection for drivers now more than any time in history. Although some carriers have declined to cover higher-risk drivers in the past, that could change, partly as a result of economic …
Oklahoma has reached a $25 million settlement with Farmers Insurance over the company’s handling of earthquake claims, state officials say. Oklahoma Attorney General Mike Hunter and Insurance Commissioner Glen Mulready said an investigation revealed Farmers denied or failed to properly …
The insurance workforce is undergoing substantial shifts. Remote work has become the norm, automation and technological advancements have impacted most roles, and five distinct generations are working alongside one another. At one end of the spectrum, Traditionalists (born before 1945) …
An updated report on workers’ compensation claims in Texas related to COVID-19 shows that insurance carriers had reported more than 44,000 COVID-19 claims and 200 fatalities to the state’s workers’ compensation division as of Feb. 14, 2021. The report, COVID-19 …
Recently I had a conversation with a well-known author and sales coach of high performers in which we discussed critical characteristics of successful commercial lines producers. One stood out to me. This consummate coach of high performers identified fearlessness as …
All talk and very little action.” Two co-founders of a firm dedicated to helping insurers and agencies meet their talent needs deliver a blunt assessment of the industry’s recruiting performance and what must change to improve it. “The argument that …
I’d like to see the industry known for insurance professionals coming from all walks of life, and that success can be reached in our industry no matter who you are. To not push it for the sole sake of sounding …
