Features

Ending Polarization and Building Future Leaders: Travelers CEO

Challenges facing today’s business leaders include keeping pace with rapid change, the leader of Travelers said in late October while also going out of his way to cast light on a serious obstacle to forward progress: polarization. “I think it’s …

Poaching, Sexual Harassment, Sabotage? Alabama Insurance Agency Suits Air it Out

A dispute between two veteran west Alabama insurance agents has made it all the way to the state Supreme Court after three years of civil litigation, suggestions of criminal activity and claims of sexual harassment, assault and improper business practices. …

Largest Decline Ever in Agency M&A Through First Three Quarters: OPTIS

Investment banking and financial firm OPTIS Partners said the count of agency mergers and acquisitions through the first three quarters of 2023 saw the largest declined ever recorded. There were 534 announced M&A deals of U.S. and Canada property/casualty insurance …

Higher Repair Costs, Supply Line Delays Drive Business Interruption Claims

The aftershocks of the COVID-19 pandemic have hit businesses hard, with inflation, supply chain disruptions, and increasing downtime. Just as we saw how ill-prepared our healthcare system was for the global outbreak, so was our economy, and our supply and …

Auto Claimants More Satisfied Even Though Repairs Taking Longer: J.D. Power

Auto repairs are taking more than twice as long as they did in 2021, but policyholders who filed claims appear to be taking that in stride. J.D. Power reported that the industry average claims satisfaction rating increased five points to …

Carrier Operational Stability

For nearly 30 years, I’ve been writing and consulting with insurance agencies, brokers and networks on the benefits of choosing the most stable carriers — stable from an operational perspective, which enables agencies to achieve greater success, rather than stable …

Idaho Woman Files Lawsuit Against Fertility Doctor

An Idaho woman is suing her one-time fertility doctor, saying he secretly used his own sperm to inseminate her 34 years ago, the latest in a string of such cases brought as at-home DNA sampling enables people to learn more …

Making a Great Place to Work: E&S Brokers Share Their View on Talent Strategies

With a staggering 50% of the current insurance workforce set to retire in less than 10 years, potentially leaving more than 400,000 positions unfilled, nearly every insurance organization is struggling to recruit new talent while retaining their best talent. But …

California FAIR Plan Increases Commercial Coverage Limits to $20M Per Location

The California FAIR Plan Association is offering increased commercial coverage of up to $20 million per location. Prior to the adjustment, the maximum limits for commercial coverage were $8.4 million per location. Business owners policy property coverage limits will also …

S&P: Struggles in Personal Auto Insurance to Subside More Slowly Than Expected

S&P Global Market Intelligence projects that personal auto results will improve from 2022’s worst-in-decades combined ratio of 112.2%, though not as rapidly as the organization’s experts previously expected. Continued pressure on claim severity across coverages has prolonged post-pandemic recovery for …

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