2018 has turned out to be the year of the text message. For agents, that reality presents a challenge that is both substantial and immediate. Today, there are dozens of vendors that offer chat capabilities. Web messaging has emerged as …
Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their overall customer experience is being tested by the rising cost of auto insurance. For insurers, on the other hand, record …
Some larger commercial insurance brokers appear to be uncertain about how the Exempt Commercial Purchaser (ECP) feature of the Nonadmitted and Reinsurance Reform Act of 2010 (NRRA), part of the Dodd Frank Act, effective July 21, 2011, works. For sales …
Renewal dates only come around once a year, but insurance problems can creep up on your prospect at any point. That’s why you need to become a marketer to support your prospecting activities and be there when they have a …
Today’s insurance labor market is colored by the rapid graying of the workforce. The industry’s growing retirement rate and burgeoning skills and knowledge gap are creating a candidate-driven market. As many positions held by long-tenured professionals continue to go unfilled, …
Maximizing employee productivity has a direct impact on the bottom line. Managing workloads is something most managers or supervisors try to do. But it doesn’t really work to just shift accounts from one account manager to another. Perhaps there might …
The wave of innovation has taken the insurance industry by storm, forever changing organizations, processes and people alike. Risk management telematics are calculating accurate policies for underwriters, big data is helping employees analyze customer feedback to improve services, and drones …
If you live in a city or nearby one and see new construction projects popping up at a rapid rate, you’re not alone. Cities throughout the United States are experiencing a boom in construction. Optimism is soaring to record levels …
The old saying, “Our agency is constantly recruiting,” used to make firms sound very progressive. That barely cuts the mustard these days. Agencies must adopt a new philosophy: “We’re constantly talking to everyone.” Recruiting is worthless if you don’t talk …
I was surprised to learn I was named one of the 50 most influential people in the United States/Western Europe for Insurtech. The fact that I was the only person, I believe, listed who makes their living on their own …
