Idea Exchange

How Property/Casualty Insurance Is Becoming Less Valuable

I wrote about this some months ago and received many interesting comments. I decided to follow up on the same subject because it is so important. Value is a relative term often specific to a given asset. For example, if …

Once Upon a Time … Resolving Insurance Coverage and Claims Disputes

An independent agent in a small rural town insured a farmer whose barn burned down. The agent had failed to schedule the farm structure, so the farm policy did not cover the total loss. The agent routinely placed farm business …

Should You Hire an Appointment Setter?

One of my mentors, Dan Sullivan, says: “All progress starts with telling the truth.” Is it true that you don’t spend enough time prospecting to have a pipeline of real opportunities that you can win? And that by winning them, …

The 12 Days of Christmas – Good Personnel Management

On the first day of Christmas, the agency owner said to staff: “Our growth was phenomenal this year, thanks to you.” On the second day of Christmas, the agency owner said to staff: “Everyone will get a percentage bonus based …

Take Corporate Citizenship to the Next Level with Coalitions

Interest in corporate social responsibility (CSR) has grown substantially in recent years. What used to be just a recommended business practice is now a mandate for organizations across all industries. Employers clearly see the business benefits of CSR, working to …

Covering Cannabis in California

Most of the action on insuring legal cannabis in California is in the surplus lines marketplace. The legalization of cannabis in California created many opportunities for insurers to get in on the ground floor in covering this new product. At …

How States Differ in Responding to Coverages and Their Application

I have done a tremendous amount of errors and omissions (E&O) work over the years, including serving as approved and accredited auditor for two major E&O carriers, a certified E&O instructor, an author of an E&O book and more. Through …

The Allure and Challenges of Online Insurance Distribution

Insurance presents some big barriers to entry especially for newcomers who often lack the experience and knowledge in areas such as regulation, risk and distribution. Meanwhile, the industry’s legislative and regulatory environments are becoming more complex. Many will point to …

The Insurance Recruiter: Q&A

Q:I’m keenly aware of the talent shortage in our area. As vice president of benefit operations, our agency not only wants to hire more account managers but is battling against the constant solicitation of those employees by our competitors. An …

Imagery and Artificial Intelligence in Wildfire Risk

Fires across North America in 2018 have continued the pattern of extreme destruction established by significant insured loss events in both Northern and Southern California last year and the 2016 disasters in Alberta and Tennessee. These events have driven the …

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