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Agencies Underpay CSRs, Overpay Producers, Argues Consultant Bates

East News • April 15 “Right on the mark. Problem is that the insurance companies think the agency system would do better to fire all CSR’s and use their call center leaving just producers to sell. Sorry, I’m not buying …

California Governor Optimistic About Reaching Deal on Workers’ Comp

West News • March 31 “The problem with workers’ compensation in California is that 95 percent of those who are in a position to effect change and reform do not fully understand the system. We look at the “cost drivers”—medical …

Calif. Governor Wants Workers’ Comp Fix in a Week

West News • March 22 “I wish the governor in my state had the backbone the ‘Terminator’ appears to. Like California, our legislature (and our newly elected governor) is predominantly trial lawyers who have lined their pockets off the backs …

Underwriting the Guessing Game of EPL Premiums

Insurance Journal Magazine • March 8 issue “Fascinating article. I now know what to ask and look for when my EPL comes up soon.” — Joyce Nielsen, Exeter, Calif.

N.C. Supreme Court Upholds Punitive Damages Cap

Southeast News • April 7, 2004 “We need more of these controls on the get rich quick low files out there. Other states need to incorporate the same cap, that’s more than enough.” — Weldon “Wally” Wallace, Weatherford, Texas

Five Arrested in Fla. Scheme to Defraud Seniors

Southeast News • March 23 “These people should not have been given probation. They should have been sent to prison, their assets frozen and distributed back to the elderly people that were fraudulently used in these scams.” — Margaret Wilson, …

PCI Urges NAIC to Leave Insurance Scoring to States

National News • March 16 “I have been a State Farm agent 34 years and have a little over 2,000 cars insured. Because of credit scoring last year, I was only able to qualify nine new auto sales for the …

CDI Files Lawsuit Against State Fund

West News • April 7 “Our insurance commissioner is doing what he did when he was first in the—campaigning to keep his name in the public eye so he can run for governor! I think that all of this posturing …

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