The Maryland Insurance Administration reports that it recovered nearly $33.3 million in 2024 for Marylanders by helping resolve insurance-related issues and complaints.
Acting Commissioner Marie Grant said the money was recovered through a rapid response program, consumer complaint units, an appeals unit, insurance fraud and producer enforcement, and market regulation and professional licensing.
The Rapid Response Program helps consumers resolve property/casualty claims such as auto and homeowners claims quickly and without having to file a formal written complaint. The program closed 2,071 complaints in 2024 and recovered $9.59 million for consumers.
The Property/Casualty Complaints unit handles formal property/casualty insurance complaints filed by consumers. The unit closed 7,128 complaints in 2024 and recovered $7.53 million for consumers. The Life and Health Complaints unit closed 3,540 complaints in 2024 and recovered $6.66 million for consumers and providers.
Maryland law gives consumers the right to appeal a decision that denies coverage for medically necessary treatment. The Appeals & Grievance onit responded to 1,148 such complaints in 2024 and recovered $1.09 million for consumers.
The Market Regulation and Professional Licensing Division is responsible for oversight of insurance companies and title producers. The Division’s Market Conduct unit closed 68 investigations, issued 23 orders, assessed $334,500 in penalties and recovered $7.65 million for consumers.
The Insurance Fraud and Producer Enforcement Division prosecutes civil and criminal insurance fraud committed by insurance companies, agents or brokers, consumers and the general public. The division closed 32 civil fraud investigations in 2024, levied $46,250 in penalties and recovered $14,903 in restitution for Maryland consumers and businesses. The work of the criminal fraud unit resulted in 26 indictments, 14 convictions and eight cases awaiting trial. In the criminal cases, the courts ordered $429,224 in restitution.
The Producer Enforcement unit is responsible for investigating misconduct by insurance producers, public adjusters and bail bonds producers. During 2024, the producer unit closed 206 investigations, resulting in $55,950 in administrative penalties and $40,848 in restitution. The title insurance unit closed 1,562 investigations, assessed penalties of $1,900, and recovered $260,042 for consumers.
Topics Maryland
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