Des Moines, Iowa-based Hawkeye-Security Insurance, a member of Liberty Mutual Group, has added real-time policy inquiry, endorsement quoting, and electronic endorsement submissions to the roster of functions available through Personal IQ, the company’s web-based technology for personal lines.
According to the company written statement, the new enhancements allow Hawkeye-Security appointed agents the following real-time functions for home, auto, umbrella, and packages through Personal IQ:
• Endorsement quoting, endorsement submissions, and cancellation requests;
• Policy inquiry search by policy number or policyholder name;
• Access and display of current, first, prior, and renewal terms’ policy data;
• Current policy data modification capability for endorsement requests;
• Motor vehicle registry report ordering for newly added drivers;
• Summary of policy transaction history.
“Delivering to our agents the most functional online services available is instrumental to growing profitably and staying ahead of our regional competitors,” said David L. Lancaster, president and chief executive officer, Hawkeye-Security Insurance.
Personal IQ allows for free navigation, which gives agents the ability to move freely among all data fields and screens associated with a policy, including hot links between the new business and endorsement workflows. Additionally, agents can now view more data on a single screen, such as all drivers and vehicles covered on a policy, rather than scrolling across multiple screens, the release said.
“The system is very easy to navigate and moves us closer to a paperless environment. These new functions are timesavers and have done away with workflow inefficiencies,” said Daniel Friehs, vice president, personal insurance services with The Daniel and Henry Company based in St. Louis, Mo.
Hawkeye-Security Insurance offers property and casualty products, including personal and commercial coverage, distributed only through appointed independent agents. Headquartered in Des Moines, Iowa, Hawkeye-Security Insurance provides personal insurance in Iowa, Kansas, Missouri, and Wisconsin and commercial insurance in Iowa, Kansas, Minnesota, Missouri, Nebraska, and Wisconsin. Hawkeye-Security Insurance is part of Liberty Mutual Agency Markets, a business unit of Liberty Mutual Group, consisting of property and casualty and specialty insurance carriers that distribute their products and services primarily through independent agents and brokers.
Source: Hawkeye-Security Insurance, Liberty Mutual Group
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