Crispen Named PIA’s 2016 Customer Service Representative of the Year

Jane Crispen of the Knight Insurance Group in Ohio was named the 2016 PIA National Customer Service Representative (CSR) of the Year.

The award was presented April 8, 2016, at a ceremony in Arlington, Va., by the National Association of Professional Insurance Agents (PIA) and was sponsored by The Hartford.

The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members.

The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way and engaged in community involvement and activities to advance the betterment of the insurance industry.

“This year’s PIA National CSR of the Year is the perfect mix of impressive insurance knowledge and a customer service attitude,” PIA National President-elect Gareth W. Blackwell, Jr. said in an announcement released by the group. “The producers with whom she works respect her and seek her opinion on tough risks. She is a listener more than a talker, she enjoys good relations with underwriters and she understands the importance of new sales for the organization.”

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes and businesses.

Source: PIA