A new interactive online chat feature on the Kansas Insurance Department’s website gives consumers and insurance agents another way to gather insurance information easily, the department announced.
“This new feature allows an online user to quickly gather information from our outstanding consumer assistance representatives,” Kansas Insurance Commissioner Ken Selzer said in the department’s announcement. “It is a secure way to handle ordinary insurance questions.”
The chat feature has drawn more than 200 visits from consumers and agents during its initial testing period, according to LeAnn Crow, director of the Consumer Assistance Division.
The chat box, which is located at the bottom left of the www.ksinsurance.org website home page, allows an online user to type in some basic information, such as whether the question is for general, consumer or agent information, before beginning a live, typed chat with a department representative.
The live feature is available from 9 a.m. to 4 p.m. Monday through Friday.
Several department consumer reps have trained to staff the live feature, according to Crow, including both health/life and property/casualty information specialists.
Insurance agents are encouraged to use the chat feature, according to Clark Shultz, deputy commissioner. Agent questions are forwarded to a representative of the Producer/Agency Licensing and Market Regulation Division for chat answers.
Source: Kansas Insurance Department
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