Ohio Insurance Regulators Help Secure an Extra $30.4M for Consumers

The Ohio Department of Insurance helped more than 436,000 Ohio insurance consumers save or recover $30.4 million in 2017 through its toll-free hotlines, community outreach and counseling, according to Director Jillian Froment.

The department received 5,874 complaints from consumers related to insurance last year. Claim denial was the leading complaint reason and health insurance was the top coverage type complaint.

The following information lists Ohio consumer complaints and national data collected by the National Association of Insurance Commissioners (NAIC).

Top Types of Complaint Reasons

Ohio

1. Claim Handling: Claim Denial – 16.6 percent
2. Claim Handling: Payment Delay – 11.8 percent
3. Claim Handling: Unsatisfactory Offer – 6.8 percent
4. Policyholder Service: Premium Notice Billing – 4 percent
5. Claim Handling: Adjuster Handling – 3.4 percent

National

1. Claim Handling: Delays – 17.6 percent
2. Claim Handling: Denial of Claim – 15.5 percent
3. Claim Handling: Unsatisfactory Settlement Offer – 12.8 percent
4. Policyholder Service: Coverage Question – 4.6 percent
5. Underwriting: Cancellation – 4.5 percent

Top Types of Complaints By Coverage

Ohio

1. Accident and Health – 42.8 percent
2. Personal Auto – 26.2 percent
3. Life and Annuity – 12.3 percent
4. Homeowners and Renters – 11.3 percent
5. Other Coverage – 7.4 percent

National

1. Accident and Health – 41 percent
2. Personal Auto – 33 percent
3. Homeowners and Renters – 15.8 percent
4. Life and Annuity – 7.4 percent
5. Miscellaneous – 1.9 percent

Source: Ohio Department of Insurance

Topics Claims Ohio