People Moves: The Hartford Promotes Within Group Benefits, Small Commercial, Personal Sales

May 30, 2023

The Hartford announced new leadership appointments in sales and distribution across multiple lines of business in support of the company’s growth and innovation plans.

  • Hayes Henderson has been promoted to head of sales and relationship management for group benefits, succeeding Lori High who is retiring after 10 years with the company.
  • Karen Raftery is now head of a newly created business vertical in group benefits focused on small and mid-sized employers.
  • Lynn Kennedy has been named head of sales and distribution for small commercial
  • Paul Hiscox has been named chief sales and underwriting officer for personal lines.

Henderson will be responsible for developing strategies to enhance The Hartford’s market position and drive profitable growth for group benefits. His appointment is effective July 1. Most recently he served as regional vice president in the east region for group benefits sales and has more than two decades of group sales experience, including 15 years at The Hartford.

Raftery will lead the new group benefits vertical focused on providing employers with 2-499 employees competitive employee benefit and leave management solutions. Her appointment is effective July 1. Raftery, who has 17 years of group sales experience at The Hartford, most recently served as regional vice president for the central region.

Kennedy is taking on an expanded role, which consolidates all small commercial sales under one leader. She will be responsible for leading all small commercial distribution channels, which include agency, alternative and direct, as well as the field and sales performance teams. Kennedy will continue to report to Christopher Jones, chief operating officer for small commercial. Her appointment is effective June 1. Kennedy joined The Hartford in 2006 and was most recently head of alternative distribution for small commercial.

Hiscox is also taking on an expanded role leading all personal lines distribution channels, including direct, agency, partnerships and The Hartford’s write-your-own flood program. In addition, he continues to lead personal lines underwriting. He will continue to report to Melinda Thompson, chief operating officer for personal lines. His appointment is effective June 1. Hiscox joined The Hartford in 2001 and was most recently head of underwriting and direct sales for personal ines.

Topics Commercial Lines

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