The Insurance Agents & Brokers of America (IIABA or the Big “I”) announced that Patricia Ann Daniel of Extraco Insurance in Waco, Texas, has been named Accredited Customer Service Representative (ACSR) of the year.
The ACSR program is a joint effort of the Big “I,” the Independent the American Institutes for CPCU (AICPCU) and the Insurance Institute of America (IIA).ACSR of the Year
Daniel joined the Extraco Insurance team in 2004 and has more than 16 years of experience in the insurance industry. She earned her ACSR life/health designation in 2001.
Daniel stood out among the excellent pool of candidates for the ACSR of the Year honor because she consistently goes beyond the call of duty. Recommendation letters for the award highlighted her professionalism, time management skills and commitment to customer service.
Daniel was also selected for her exemplary contributions to her agency by offering the knowledge and confidence that produces the trust of her clients.
The ACSR program is a nationally recognized designation that provides participants with a strong insurance foundation, customer service skills and the technical knowledge necessary to succeed in today’s agency environment.
Nearly 15,000 agents and brokers have achieved the ACSR designation, which is available in personal lines, commercial lines or life/health. ACSR modules have been approved in many states for continuing education credit for agents’ license renewal.
Source: Insurance Agents & Brokers of America
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