Louisiana Dept. of Insurance: $92M in Payouts Collected in 2022

Louisiana Commissioner Jim Donelon announced the Louisiana Department of Insurance (LDI) helped consumers collect over $92.3 million in payouts in addition to the original amounts offered by insurance companies in 2022.

The additional money is the result of consumers filing complaints with the LDI Office of Consumer Services, which has staff members who review consumer complaints and work with company representatives to resolve disagreements.

The LDI received 5,967 complaints and helped consumers recover $92,340,446 in additional payments from insurers in 2022. Property and casualty complaints, which include homeowners and auto insurance, accounted for most of the complaints with 4,832 complaints filed and $88,881,483 in funds recovered.

“Our Office of Consumer Services staff work hard to help policyholders get the answers they need and the money they are owed from their insurers,” Commissioner Donelon said. “The ongoing homeowners insurance crisis has undoubtedly accounted for most of the complaints we received from policyholders over the past year.”

Insurance consumers can file a formal complaint by submitting a paper form or visiting www.ldi.la.gov/fileacomplaint. Louisiana policyholders may also meet with consumer services staff at the LDI office in Baton Rouge to discuss their issues and file a complaint if warranted.

Policyholders who file a complaint will be given the name of the examiner assigned to their case and a tracking number to check the progress of their case online. The average complaint takes 45 days to fully investigate, depending on the complexity of the case.

Topics Louisiana