The Louisiana Department of Insurance (LDI) received 2,163 complaints and helped consumers recover $4,287,867 in additional payments from insurers between January 1 and June 30, 2023, the department said.
Property & Casualty accounted for 1,589 of complaints filed during the six month period, with $2,616,868 in funds paid out to consumers.
When the LDI receives a complaint, a trained specialist reviews the consumer’s account of a problem, contacts the company on their behalf, investigates the situation and determines whether the company adhered to Louisiana law and to the provisions of the consumer’s policy.
Insurance consumers can file a formal complaint online at www.ldi.la.gov/fileacomplaint or by submitting a paper form to the LDI. Louisiana policyholders may also meet with Consumer Services staff at the LDI office in Baton Rouge to discuss their issues and file a complaint if warranted.
Policyholders who file a complaint will be given the name of the examiner assigned to their case and a tracking number to track its progress online. The average complaint takes 45 days to fully investigate, depending on the complexity of the case.
“The Office of Consumer Services is tasked with helping policyholders better understand their insurance coverage and making sure they receive what they are owed under the terms of their policies,” said Insurance Commissioner Jim Donelon.
Source: LDI
Topics Louisiana
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