The Tennessee Department of Insurance’s (TDCI) Consumer Insurance Services Section returned $1,577,917.59 to Tennessee consumers through the first half of 2016. The restitution efforts were the result of TDCI insurance investigators mediating between insurance companies and policyholders to get denied claims overturned and paid for Tennessee policyholders.
“2016 is again shaping up to be a busy year as our team responds to consumer complaints and works diligently to advocate for Tennessee consumers from all walks of life,” TDCI Assistant Commissioner Insurance Division Michael Humphreys said. “We encourage Tennesseans to call us if they have questions or concerns about all types of insurance products and services.”
Last year, more than $2.8 million was repaid in total to Tennessee consumers through the department’s restitution efforts.
In addition to TDCI’s restitution work, the Consumer Insurance Services (CIS) team has answered 12,012 calls and assisted with 462 written inquiries so far while handling 1,825 formal complaints. The CIS team also helped identify over $100,000 in life insurance benefits through TDCI’s new Lost Policy Service, which took effect in April 2016.
The majority of the complaint volume pertains to health-related issues with claim denials and delays being the top complaints.
TDCI encouraged consumers to file a complaint or contact TDCI if they are ever denied a claim or even have a question or concern about their insurance policies.
Source: Tennessee Department of Insurance
Topics Tennessee
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