Georgia Department of Insurance responded to 5,859 consumer complaints and inquiries, returning more than $3.7 million in insurance claim payouts to many of these policyholders, in the first six months of 2018, according to a statement from GADOI.
The money was returned as a result of the department’s mediation efforts on behalf of the consumer.
Insurance Commissioner Ralph Hudgens said claims examiners in the Consumer Services Division helped consumers and business owners retrieve approximate $3.72 million.
“The majority of the Georgians who called my office had a claim dispute with an insurance company, and the examiner was able to secure a settlement favorable to the consumer,” Hudgens said.
The top five categories of complaints from consumers were:
- Denial of claim or delay in claim processing
- Private passenger auto
- Unsatisfactory settlement offer
- Individual accident and health
- Homeowners
The Department’s Consumer Services Division can help with problems in life, health, auto and homeowners insurance or an agent.
Source: Georgia Department of Insurance
Topics Georgia
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