Phoenix-based MiniCo Inc. has announced the successful implementation of Renaissance, a new browser-based commercial insurance technology system designed to improve customer service throughout the organization’s insurance division. Renaissance was designed and developed jointly with Systems Task Group (www.stgil.com), headquartered in New York. With independent agents and insurance customers in mind, Renaissance addresses service, professionalism and customer care issues on every level from initial risk submission to policy issuance to subsequent service excellence.
As “program administrator” for the Safeco Insurance Companies, MiniCo Inc. provides the leading self-storage specialty property and casualty insurance plan in America. MiniCo Inc. provides superior coverage and service to self-storage businesses through independent agents and brokers countrywide.
The anticipated customer service improvements include shorter turnaround time for coverage proposals and premium quotations. Enhanced functionalities provide quotes, policies and appointments via e-mail with shorter processing time for endorsements, quicker response, faster action and customer service excellence.
Announcing the system launch, Hardy Good, chairman and CEO of MiniCo Inc., drew attention to the importance of improved processes for all MiniCo customers, particularly independent insurance agents. “Our goal, implementing this new technology, is to make less work for agents, not more,” said Good. “We are confident that independent agents will appreciate our more efficient, less time-consuming system.”
Mike Schofield, MiniCo vice president, insurance, also focused on the
company’s dedication to streamlining the process for agents stating, “The implementation of this new system demonstrates MiniCo’s commitment to making the necessary investments to fully leverage technology to improve business efficiencies between Safeco, MiniCo, the independent agent and the insured customer.”
Rajendra Prasad, STG senior project manager noted, “Renaissance will go a long way toward building efficiencies and improving productivity at various levels of operations of MiniCo’s multi-tiered business model.” He added, “Renaissance’s flexible and scalable architecture will be highly effective in quickly building and rolling out additional innovative programs for the self-storage industry.”
Topics Agencies InsurTech Commercial Lines Business Insurance Tech New Markets
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