Alorica in California Settles EEOC Sexual Harassment Lawsuit For $3.5M

The U.S. District Court has approved a consent decree between Irvine, Calif.-based Alorica Inc. and the United States Equal Employment Opportunity Commission for $3.5 million and remedial measures to resolve a sexual harassment lawsuit, the federal agency announced today.

According to the EEOC, male and female customer service employees were subjected to harassment, including a sexually hostile work environment, by managers and coworkers. The EEOC further alleged that the onsite human resources staff failed to properly address the harassment despite repeated complaints by employees, which the EEOC contends violates Title VII of the Civil Rights Act of 1964.

The EEOC filed suit in the U.S. District Court for the Eastern District of California (U.S. EEOC v. Alorica, Inc.) and reached an early settlement of the lawsuit.

The court approved the consent decree that resolves the case, which remains under the court’s jurisdiction during the term of the decree.

The $3.5 million will be distributed among a class of victims of sexual harassment from the Fresno and Clovis, Calif. facilities, pursuant to a claims process set forth in the decree.

In addition to the monetary relief, Alorica agreed to injunctive relief in the form of a three-year consent decree, which includes the hiring of a third-party monitor, the creation of an internal equal employment opportunity consultant and internal compliance officer, and sexual harassment training.

The company also agreed to revise its anti-discrimination and retaliation policies and procedures as well as maintain records of any future sexual harassment and retaliation complaints, audits and reporting.

According to Alorica’s website, the company provides customer management solutions in the form of third-party call center and technology services. The company reportedly employs 100,000 workers across 16 countries in 140 locations.

Topics Lawsuits California USA