AUSTIN, TX, July 10, 2024 — Each year, a group of exceptional insurance professionals are selected to represent their states and then can compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.
To be eligible for the top state honor, the 2024 candidates submitted an essay on the following topic:
“In today’s volatile economy, both property and auto markets are in turmoil, with soaring rates and inflation impacting insurance agencies and their customers. CSRs face unexpected challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. In your essay, discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships.”
2024 Outstanding CSR of The Year State Winners
| Arkansas | Sarah Sutton, CIC, CISR | McGhee Insurance Agency |
| California | Karen Weddle | HUB International |
| Colorado | Kirk Malcolm, CRIS | PFS Insurance Group, LLC |
| Delaware | Julie L. McCaffrey, CIC, CISR | CBM Insurance Group, an Alera Company |
| Florida | Sherrin Hilliard, PLCS | Strategic Insurance Services |
| Illinois | Amanda E. Retherford | Heneghan, White, Cutting & Roentz |
| Indiana | Hannah Agresti | Ashlin Hadden Insurance |
| Louisiana | Katy Cavin, CISR, API | HUB International |
| Maine | Jonelle Sherburne | Cross Insurance Agency |
| Maryland | Danielle Webber, CISR Elite | Maury, Donnelly & Parr |
| Massachusetts | Amber Bowie | Cross Insurance Agency |
| Minnesota | Megan Klaphake | Ross Nesbit Agency/Kensington Insurance |
| Missouri | Rachel Rumker, AIC, AIC-M | Ollis/Akers/Arney Insurance Agency |
| Nebraska | Kimberly Hongsermeier, CISR Elite | Adams Insurance Advisors |
| Nevada | Kalea Hall, CISR | LP Insurance Services, LLC |
| New Mexico | Diana Hobbs, ARM | Kysar Millennium Leavitt Insurance Agency |
| New York | Nicole Eggert, ACSR | Mackoul Risk Solutions |
| Ohio | Dorian Harmon, CPRM, CISR | Knight Insurance |
| Oklahoma | Chris Orr, CSRM, CPCU | BancFirst Insurance Services |
| Oregon | Kayla Morton | HUB International/Hanson Insurance Group |
| Pennsylvania | Wanda J. Binder, CISR | Brosky Insurance Agency, Inc. |
| Puerto Rico | Maria C. Alejandro Estrella, CISR | Riskone Solutions of Puerto Rico |
| South Carolina | Katherine Watford, CISR | Sumter Insurance Group, Inc. |
| South Dakota | Rebecca DeSersa | Han, Inc. dba Nelson Insurance Agency |
| Texas | Sonnie Tremble, CIC, CRM, CISR, ERIS | The Insurance Man & Associates |
| Virginia | Tristen Privette | Commonwealth Insurance |
| West Virginia | Christi Lea May, CISR Elite | Insurance Centers, Inc. |
| Wisconsin | Lindsey Henry, CIC | M3 Insurance Solutions, Inc. |
| Wyoming | Valerie Roybal, CISR Elite | USI Insurance Services, LLC |
Media Contact:
Danielle Janecka
Chief Experience Officer
512-349-6181
djanecka@scic.com
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