An auto parts shortage combined with longer cycle times for repairs has contributed to repairs taking an average of about 23 days in 2023, up an average of a little more than 6 days from 2022 and more than double …
Well documented are the pains insurers are facing while trying to keep up with rising claims frequency and severity in auto lines. J.D. Power’s newest study on claims satisfaction reveals the frustration has trickled to consumers. The J.D. Power 2022 …
Despite a nationwide advertising blitz for mobile auto insurance apps and widespread use of digital channels to purchase insurance, U.S. auto insurance customers have been slow to adopt digital claims reporting, according to the research firm J.D. Power. Authors of …
Eight of 10 customers who purchased their auto insurance policy through a local agent still call their agent first to report or seek advice regarding a claim and customers whose agents file their claim are happier with their service than …
Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers’ improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims …
Auto insurance customers continue to be pleased with not only with their claims settlement amounts but also with how quickly their claims are being settled. Also, insurance claims adjusters are doing a better job of speeding up the claims process …
